Responsible Gaming — Stay in Control at 988fb

At 988fb, we believe gambling is a form of entertainment — something Bangladesh players should enjoy within their means and with full control over their time and money. We take player welfare seriously, and our platform is built with practical tools designed to help players maintain healthy habits. If gaming ever stops feeling enjoyable and starts feeling compulsive or financially stressful, that is a signal to pause and seek help.

Gambling is never a solution to financial difficulty, and it should never be used to relieve stress or escape problems. 988fb asks every player to be honest with themselves about how gambling fits into their life. Our responsible gaming tools are available to every registered player — free of charge, effective immediately, and applied without judgment.

These guidelines help keep gambling a positive experience on the 988fb platform:

• Never use money meant for rent, household bills, food, or loan repayments to fund gambling activity
• Decide on a time limit and a spending limit before you log in, and stick to both even when you are winning
• Never chase losses — if your session budget is gone, accept it and log out rather than depositing more to recover
• Take regular breaks during long sessions — step away from the screen and do something unrelated to gambling
• Do not gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol
• Keep gambling in balance with your other activities — work, family, social life, and personal interests all deserve your time

Problem gambling can develop gradually and is not always obvious at first. The following warning signs may indicate that gambling has moved beyond healthy entertainment:

If several of these signs apply to you, please do not wait. Reach out to 988fb support at [email protected] to request a time-out or self-exclusion immediately, or speak to a trusted person in your life. You are not alone, and help is available.

988fb's deposit limit tool lets you cap the total amount you can deposit within a set time window — daily, weekly, or monthly. Once active, the limit applies automatically across all deposit methods, including bKash, Nagad, and Rocket. You cannot exceed your cap regardless of how many separate deposits you attempt. This gives you hard, automatic budget control that does not rely on willpower in the moment.

To set or change your deposit limit, contact [email protected] from your registered account. Requests to lower a limit take effect immediately. Requests to raise or remove a limit are subject to a mandatory cooling-off period before the change is applied, giving you time to reflect. We encourage all 988fb players in Bangladesh to activate a deposit limit as a first step toward responsible play.

If you need a short break, 988fb's time-out feature lets you suspend your account for any period between 24 hours and 90 days. During a time-out your account is fully suspended — you cannot log in, deposit, or place bets. Your balance is preserved and your account can be reactivated once the time-out ends. To apply, contact [email protected] with your preferred duration.

For players who need a longer or permanent break, self-exclusion fully suspends your 988fb account and cannot be lifted during the exclusion period — even if you contact support requesting reinstatement. Self-exclusions are effective immediately on confirmation. To apply, email [email protected] with your registered account details and your preferred exclusion period. 988fb takes self-exclusion requests seriously and acts on them without delay.

988fb is strictly an adult platform for players aged 21 and above. During account registration every player must confirm they meet the minimum age requirement. Where identity verification is carried out, date of birth is checked against supporting documents to confirm eligibility. Any account discovered to belong to a person under the age of 21 will be closed immediately with any remaining balance returned via the registered payment method.

If you share a device with younger members of your household, we strongly recommend using device-level parental controls or dedicated filtering software to prevent underage access to gambling platforms. Both Android and iOS devices offer parental control settings that can restrict gambling and betting applications. If you believe a minor has registered on 988fb, contact us immediately at [email protected].

If you believe gambling is becoming a problem for you or someone close to you, support is available. The sooner you reach out, the easier it is to regain control. Below are practical ways to get help:

Seeking help early is always better than waiting until gambling causes serious harm. 988fb's support team is available at [email protected] — reach out at any time. There are no judgments here, only practical help.

988fb continually reviews its responsible gaming programme to reflect current best practice in player protection. Our customer support staff are trained to recognise the signs of problem gambling and to respond appropriately when a player shows those signs. Any player who contacts 988fb about gambling concerns will be treated with respect, compassion, and complete confidentiality.

We also reserve the right to proactively contact players where our monitoring systems identify patterns — such as long sessions, escalating deposit levels, or repeated deposits after losses — that may suggest problem gambling is developing. This is a welfare measure, not a commercial one. 988fb is committed to being a responsible operator that prioritises the long-term wellbeing of Bangladesh players over short-term revenue.